Frequently Asked Questions
Everything you need to know about our luxury collections and services.
Where are Mark Cross products manufactured?
Every Mark Cross item is handcrafted in Italy by skilled artisans, using the finest leathers and materials to maintain our legacy of superior craftsmanship.
What is your shipping policy for international orders?
We offer worldwide shipping. Delivery times vary by location, but most international orders arrive within 5-10 business days. Duties and taxes are calculated at checkout.
How do I care for my leather handbag?
To preserve the quality of your bag, avoid exposure to direct sunlight and moisture. When not in use, store it in the provided dust bag and use a high-quality leather conditioner as needed.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided the item is in its original condition with all tags and packaging intact.
Do you offer repair services?
Yes, we offer professional restoration and repair services for Mark Cross products. Please contact our concierge team with photos of your item to receive a service quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay, as well as flexible financing options through Affirm.